Privacy Policy
Last updated: June 26, 2026
1. Introduction
This Privacy Policy describes how Shuffle ("we," "us," or "our") collects, uses, stores, and protects your personal information when you access or use the Shuffle platform, website, and related services. By using our services, you acknowledge that you have read and understood this policy.
2. Information We Collect
We may collect the following categories of personal information:
- Account Information: Email address, username, password, date of birth, and country of residence provided during registration.
- Identity Verification Data: Government-issued identification documents, proof of address, and photographs submitted for KYC compliance.
- Financial Data: Cryptocurrency wallet addresses, transaction histories, deposit and withdrawal records.
- Technical Data: IP address, browser type, device information, operating system, referring URLs, and access timestamps.
- Usage Data: Game activity, betting history, bonus usage, session duration, and feature interactions.
- Communications: Messages sent to our support team, feedback submissions, and promotional preference selections.
3. How We Use Your Information
Your personal information is used for the following purposes:
- Account creation, authentication, and management
- Processing deposits, withdrawals, and other financial transactions
- Identity verification and compliance with anti-money laundering regulations
- Providing, maintaining, and improving our services
- Personalizing your experience and delivering relevant promotions
- Detecting and preventing fraud, unauthorized access, and abuse
- Complying with legal and regulatory obligations
- Communicating service updates, promotional offers, and account notifications
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with trusted third parties only in the following circumstances:
- Service providers who assist with platform operations, payment processing, KYC verification, and customer support
- Regulatory and licensing authorities as required by applicable law
- Law enforcement agencies in response to valid legal requests
- Professional advisors including legal counsel, auditors, and consultants
5. Data Security
We implement industry-standard security measures to protect your personal information. These include encryption of data in transit and at rest, secure access controls, regular security audits, and employee training on data protection. While we take reasonable precautions, no method of electronic transmission or storage is completely secure.
6. Data Retention
We retain your personal information for as long as your account is active and as required to fulfill our legal and regulatory obligations. After account closure, data may be retained for the period required by applicable regulations, after which it is securely deleted or anonymized.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access your personal information held by us
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal retention requirements
- Withdraw consent for data processing where consent is the legal basis
- Request data portability in a structured, machine-readable format
- Object to certain processing activities
To exercise any of these rights, contact our support team through the official Shuffle website.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze platform usage, and deliver relevant content. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party services before providing personal information.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated through the platform or via email notification. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact Information
For questions or concerns regarding this Privacy Policy or your personal data, please contact us through the official support channels available on the Shuffle website at shuffle.com.